In today’s commercial world, Customer satisfaction plays the most vital role to grow your sales. If your organization wishes to provide a superior customer experience in order to differentiate themselves in the competitive market, then SAP CRM is the optimum solution to reach your goal. It is one of the leading crops in its class.

HBO Consulting specialized in SAP CRM and has a large pool of experienced and professional consultant’s combination of technical and functional skills to Implement, upgrade and support SAP CRM solutions. We are able to provide rich expertise to deliver a complete solution on time and on budget, to enhance your business to deliver better value.

SAP CRM (Customer Relationship Management) supports the following all Customer focused Business areas, from marketing to sales and Service.

 

Marketing

AP CRM Marketing empowers marketers to connect with customers by offering comprehensive capabilities.
  • Marketing Resource Management
  • Segmentation and List Management
  • Campaign Management
  • Lead Management
  • Trade Promotion Management
  • Real Time Offer Management (RTOM)
  • Loyalty Management
  • Marketing Analytics

Sales

SAP CRM Sales ensures steadiness, effectiveness, and probability throughout the Sales Cycle.
  • Sales planning and forecasting
  • Territory management
  • Account and contact management
  • Activity management
  • Opportunity management
  • Pipeline performance management
  • Quotation and order management
  • Contract management
  • Sales analytics

Service

SAP CRM service offers most comprehensive solution for the management of the complete service lifecycle, from initial service planning and execution to final billing.
  • Service Order Processing
  • Warranty Claim Management
  • Account and contact management
  • Complaint Processing including Returns and In House Repair
  • Recall Management and Product Service Letter
  • Case Processing
  • Contract management
  • Resource Planning
  • Integrated Scenarios
  • Service analytics

As well as different customer interaction channels,

  • Interaction center
  • Shared service center
  • Partner Channel Management
  • Web Channel
  • E-commerce
  • Mobile

HBO Consulting specialized in SAP CRM and has a large pool of experienced and professional consultant’s combination of technical and functional skills to Implement, upgrade and support SAP CRM solutions. We are able to provide rich expertise to deliver a complete solution on time and on budget, to enhance your business to deliver better value.